Terms and conditions

F-DCAL, represented byr Philippe Lenard
Address : BP 25, 77610 Fontenay-Trésigny
Email : decals(at)f-dcal.fr
Internet website : www.f-dcal.fr
Registration (SIRET) : 512 949 801

The sales of modeling items by F-DCAL is subject to the following terms. 

Price

The prices of our products are quoted in euros with taxes (VAT exemption) and do not include shipping.

Ordering online

You can order on the www.f-dcal.fr website or by email to decals (at) f-dcal.fr. By placing and confirming an order you agree to and accept these terms and conditions. F-DCAL reserves the right not to accept payment and not to confirm an order for any reason, including in case of supply problems or difficulties regarding the order. You will receive a confirmation and summary of your order by email.

Payment

We prefer PayPal for secure online payments. We do accept bank transfers and Euro cheques at no extra cost if drawn on a French bank. Cheques must be written to Philippe Lenard.

Availability

All decals advertised on the www.f-dcal.fr website are normally ready and available. Stock may occasionally be limited for silkscreened decals : if they become unavailable while being reprinted they will be advertised as such. If a decal become unavailable after your order you will be informed by email. We shall offer an alternative decal or the cancellation and refund of your order.

Shipping and delivery

Shipping rates are these advertised on the www.f-dcal.fr web site. Orders under 45,00 Euros (€) can be sent either by Priority (without tracking number) or Registered mail (with tracking number) : you will have the choice when placing your order. Orders over 45,00 Euros (€) are automatically Registered. Orders for some parts of the World where we have experienced too many losses are now Registered only*.

Most decals are printed, cut and packed to order. On average, please allow at least two weeks before we dispatch your order. In case of a delivery delay of over three weeks, you have a right to cancel your order.

Return

Purchases from F-DCAL are protected by the European directive 2011/83/EU on consumer rights and the French Consumer Code (art. L121-18). Orders can be withdrawn within 14 days after delivery and returned within another 14 days without penalty or explanation. Orders will be refunded. Unless otherwise agreed, return expenses are your responsibility. You can retract online by logging into your account or by post using the downloadable form available here.

Warranty

In compliance with the French Civil Code, should a product not meet its description, it can be returned, changed or refunded. Your claim must be sent by email within 30 days following delivery.

Complaints, litigation and applicable law

In the event of a dispute, please contact F-DCAL first to seek an amicable solution. These terms and conditions are originally written in French. They are subject to French law and only French courts will have exclusive jurisdiction.

* Including :

Algeria, Saudi Arabia, Argentina, Bahrain, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Chile, China, South Korea, United Arab Emirates, Georgia, Guatemala, Hong Kong, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Mexico, Morocco, Oman, Pakistan, Philippines, Russian Federation, Serbia, Taiwan, Thailand, Ukraine, Vietnam.